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Axplore Digital

Legal

Privacy policy

This policy explains what personal data Axplore Digital ("Axplore", "we") collects through www.axplore.ae, why we collect it, how long we keep it and the rights you have over it.

Last updated

Who we are

Axplore Digital is a digital agency based at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.. For any privacy question or request, email support@axplore.ae or call +971 50 200 9846.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where applicable to clients and visitors outside the UAE, the data protection laws of their jurisdiction.

What we collect

We collect only the data needed to respond to you and run this website:

  • Enquiry data you submit through the contact form: name, business email, phone number (optional), company (optional), the service and budget range you select (optional), your industry (optional) and your message.
  • Technical data generated automatically when you visit: IP address, browser and device type, pages viewed and referring page. This is processed by our hosting provider to deliver and secure the site and, if analytics are enabled, by the analytics provider listed in our cookie policy.
  • Communication data when you email, call or message us on WhatsApp.

We do not knowingly collect data from children, and we do not collect special categories of personal data through this website.

How we use it

  • To respond to your enquiry and, if you become a client, to deliver and administer our services (legal basis: steps prior to a contract, and performance of a contract).
  • To keep the website secure, prevent spam and abuse, and understand how the site is used (legal basis: our legitimate interests).
  • To comply with legal obligations, such as accounting and record-keeping.
  • We do not sell personal data, and we do not send marketing emails unless you have asked for them.

Who we share it with

Your data is shared only with service providers who process it on our instructions under contract:

  • Hosting and content delivery (Vercel Inc.), which processes technical data to serve the website.
  • Email delivery for form submissions, so that your enquiry reaches our inbox.
  • Anti-spam verification (Cloudflare Turnstile), if enabled, which processes technical data to distinguish people from bots.
  • Analytics or chat providers, only if enabled, as described in the cookie policy.
  • Professional advisers and authorities where required by law.

Some providers process data outside the UAE. Where that happens we rely on contractual safeguards appropriate to the destination.

How long we keep it

  • Enquiries that do not lead to a project: up to 24 months, so we can respond to follow-ups.
  • Client records: for the duration of the engagement and up to 7 years afterwards for legal and accounting purposes.
  • Server logs: typically 30 to 90 days, as set by the hosting provider.

Your rights

You can ask us to access, correct, delete or restrict the use of your personal data, object to processing based on legitimate interests, and withdraw consent where processing is based on consent. To exercise any right, email support@axplore.ae. We respond within 30 days and may ask you to verify your identity first.

If you believe we have not handled your data properly, you can complain to the UAE Data Office or the supervisory authority in your country.

Security

The website is served over HTTPS only. Form submissions are validated and transmitted securely to our email and workflow tools; we do not store form data on the website itself. Access to enquiry data is limited to team members who need it to respond.

Changes to this policy

We update this policy when our practices or the law change. The date at the top shows the current version. Significant changes will be highlighted on this page.